London School of Economics_campus
Since ZZA’s first assignment to support LSE Estates on the space strategy for the New Academic Building, the School has dramatically transformed the campus. Their ambitious scope involves campus expansion, redevelopment, retrofit and change in FM services. To help guide strategy and benchmark effective delivery, ZZA has undertaken serial studies of student perceptions of the campus. Our research in 2011, 2015 and 2019 has tracked the impact of these changes, in parallel with increased student numbers and cultural shifts in live, work, learn and play. Leveraging our UX:CAMPUS methodology, these evaluations provide strategic support to LSE Estates in aligning their infrastructure programme with evolving user expectations.